Refund & Return Policy

Effective Date: June 2026

At Laura Milano, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Right of Withdrawal (EU Customers)

If you are a consumer residing in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order without providing any reason.

To exercise your right of withdrawal, please contact us before the 14-day period expires:

Laura Milano
Email: support@lauradimilano.com

Once your request has been received, you must return the products within 14 days.

The returned items must be:

• Unused
• In their original condition
• With all original tags and packaging attached
• Free from signs of wear, washing, or damage

2. Refunds

Once we receive and inspect your returned item(s), we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 14 days.

We may withhold reimbursement until we receive the returned goods or you provide proof that they have been shipped back, whichever comes first.

Your refund includes:

• The full purchase price.
• The original standard shipping cost where required by applicable EU law.

Additional shipping services selected by the customer (such as express delivery) are non-refundable.

3. Return Shipping Costs

Unless the item is defective, damaged, or shipped incorrectly, customers are responsible for return shipping costs.

If the return is due to our error or a defective product, Laura Milano will cover the return shipping costs.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and its packaging

We will review your case and provide a replacement or full refund where applicable.

5. Non-Returnable Items

The following items cannot be returned unless they are defective:

• Personalized or custom-made products
• Gift cards
• Final sale or clearance items (where permitted by law)
• Products that have been worn, washed, altered, or damaged by the customer
• Products returned without their original packaging or tags

These exclusions do not affect your statutory consumer rights.

6. Exchanges

We currently do not offer direct exchanges.

If you would like a different size or color, please return your item (if eligible) and place a new order.

7. Late or Missing Refunds

If you have not received your refund yet:

• Check your bank account.
• Contact your credit card provider.
• Contact your bank, as processing times may vary.

If you still have not received your refund, contact us at:

support@lauradimilano.com

8. Order Cancellation

Orders may be cancelled before they have been processed for shipment.

Once an order has been shipped, customers within the European Union may exercise their legal Right of Withdrawal as described in this policy.

9. Legal Consumer Rights

Nothing in this policy limits or excludes any statutory rights available under applicable consumer protection laws of the European Union or the customer's country of residence.