Refund policy

Return and Refund Policy

Thank you for shopping with Laura Milano. Customer satisfaction is very important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below, developed in accordance with applicable European Union consumer protection laws.

Right of Withdrawal

You have the right to withdraw from your purchase within 14 days without providing any reason.
The withdrawal period expires 14 days after the day you, or a third party appointed by you, receives the purchased goods.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

• Items must be unused, unworn, and in original condition
• Products must be returned with original packaging and tags
• Proof of purchase or order confirmation is required

Please note that customized, personalized, or made-to-order products cannot be returned or refunded unless they arrive defective or damaged.

Refund Process

Once your returned item has been received and inspected, we will notify you via email regarding the status of your refund request.
If approved, the refund will be issued to the original payment method within 14 business days.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible with photos and order details so we can resolve the issue promptly.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the product received is defective, damaged, or incorrect.

Non-Returnable Items

• Personalized or custom-made items
• Gift cards
• Final sale or clearance items, where permitted by law

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our support team:
support@lauradimilano.com